INSIGHTS
Insights on AI agents and AI products
Plain-English guides from Aidem Labs on AI agents, voice agents and building AI products: how they work, what they cost and how to choose.
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Inbound vs outbound AI calling: what is each good for?
Inbound AI calling answers the calls your customers make; outbound places calls to them. Here is what each is good for, the rules on outbound and where to start.
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Can an AI voice agent speak Spanish and other languages?
Yes, an AI voice agent can answer calls in more than one language and switch mid-call if the caller does. Quality varies by language, so test yours first.
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Is customer data safe with an AI voice agent?
Recordings and transcripts from an AI voice agent belong to the business, and recording can be switched off. Here is what to settle about data before you start.
Read article →When should an AI voice agent hand off to a person?
An AI voice agent should hand off whenever the caller asks or the call needs judgement. Here is how handoff rules work and what a good handoff passes on.
Read article →What happens to calls after hours? AI answering explained
After-hours calls usually go to voicemail, and many callers hang up and try someone else. Here is how an AI voice agent answers them and how to start safely.
Read article →How AI voice agents work: a plain-English guide
An AI voice agent answers a business's phone calls, talks like a person, books appointments and hands off to staff. Here is how the technology works, step by step.
Read article →Will an AI receptionist sound robotic?
Modern AI voice agents reply in under a second in a natural voice. Here is what callers actually notice, what still gives an AI away, and how to judge one yourself.
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Self-hosting an AI model vs a managed API
Should your product run its own AI model or call a managed service such as Claude on AWS Bedrock? A plain-English comparison of cost, compliance, quality and effort.
Read article →What an AI voice agent costs, and what drives it
An AI voice agent has three kinds of cost: per-minute usage, small fixed monthly fees and a one-time setup. Here is what each covers and what makes the bill go up or down.
Read article →AI agent vs chatbot: what is the difference?
A chatbot answers messages. An AI agent is given a goal and takes actions to reach it. Here is how to tell them apart, and how to decide which one a business needs.
Read article →RAG vs fine-tuning: which does your product need?
RAG gives a model your documents to read at answer time. Fine-tuning changes the model itself. Here is what each is for, what each costs in effort, and how to choose.
Read article →Claude or GPT? How to choose an AI model
The right AI model for a business depends on the task, not the brand. Here is a practical way to choose between Claude, GPT and others, and to keep the choice reversible.
Read article →Can an AI voice agent book appointments?
Yes. An AI voice agent can check availability, book the slot and log the caller's details in the calendar or booking system a business already uses. Here is how.
Read article →How long does it take to set up an AI voice agent?
Setting up an AI voice agent typically takes about a week, and the owner's own effort is around an hour. Here is what happens and what can add time.
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